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Privacy Policy

Privacy Policy

This Privacy Policy explains how KeyDIY Shop UK ("we", "us", "ou") collects, uses, and protects your personal information when you visit or shop on keydiyshop.co.uk. By using our website, you agree to the terms outlined in this policy.

1. Contact Details

KeyDIYShop UK
Email: sales@keydiyshop.co.uk
Website: www.keydiyshop.co.uk

2. What Information We Collect
We may collect the following types of information:
Personal Data Provided by You

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order and payment details (excluding full card numbers — we do not store payment card data)

Automatically Collected Data

  • IP address
  • Browser type, device information, and operating system
  • Pages visited, click data, and browsing behaviour
  • Cookies and similar tracking technologies

3. How We Use Your Information
We use personal data to:

  • Process and deliver orders
  • Provide customer support and respond to inquiries
  • Manage your account and verify identity
  • Improve website performance and user experience
  • Send order updates and transactional messages
  • Detect and prevent fraud or unauthorized activities
  • Comply with legal obligations

Marketing emails will only be sent with your explicit consent. You can unsubscribe at any time.

4. Legal Basis for Processing (UK GDPR)
We process personal data based on:

  • Contractual necessity — to fulfil your orders
  • Legitimate interests — fraud prevention and website improvement
  • Consent — for marketing communications
  • Legal obligations — record keeping and tax purposes

5. Sharing Your Information
We only share information with trusted service providers when necessary, including:

  • Payment processors (e.g., PayPal, card payment gateways)
  • Logistics and shipping companies
  • IT and analytics service providers

All partners must safeguard your information and may not use it for their own purposes.
We do not sell or trade your data to third parties.

6. Cookies & Tracking Technologies
We use cookies to:

  • Enable core website functionality (e.g., shopping cart)
  • Analyse site performance
  • Enhance user experience

You can modify your browser settings to block or delete cookies. However, certain features may not function properly if cookies are disabled.

7. Data Retention
We retain personal data only as long as necessary to:

  • Provide products and services
  • Meet legal and accounting requirements
Typically, order records are retained for up to 7 years for tax and compliance purposes.

8. Data Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute protection.

9. International Data Transfers
Your information may be processed outside the UK (e.g., EU/EEA, China warehouse operations). We ensure that appropriate safeguards are in place to protect your data under UK GDPR requirements.

10. Your Data Protection Rights
You have the right to:
  • Access and request a copy of your data
  • Correct inaccurate information
  • Request deletion of your data where lawful
  • Object to processing based on legitimate interests
  • Withdraw marketing consent at any time
  • Request data portability

To exercise these rights, please contact us at: sales@keydiyshop.co.uk

11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.

12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the site after changes implies acceptance of the updated terms.

13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact: sales@keydiyshop.co.uk