Return Policy

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1. Warranty Period
This warranty applies to KEYDIY hardware products, including KEYDIY Automotive Remote  Keys ("Products"). The warranty is valid for one year from the date of purchase (excluding special products).

2. Warranty Coverage

• The warranty covers functional failures caused by manufacturing defects or material faults.
• During the warranty period, products meeting the conditions will be eligible for free repair or replacement of faulty hardware parts.
• Scope: Hardware only; software, batteries, and accessories are not included.
• Limitations: Warranty covers normal use only. Damage from accidents, misuse, unauthorized repairs or modifications is not covered.

3. Warranty Claims

• If a product malfunctions during the warranty period, contact our customer service with proof of purchase and a detailed description of the issue.
• Solutions may include repair, replacement of faulty parts, or replacement of the entire product.
• Returns require prior authorization. Shipping costs for returns are borne by the customer.

4. Warranty Exclusions

• This warranty does not cover damage from natural disasters, accidents, misuse, unauthorized repairs or modifications, or failure to follow the product manual.
• It also excludes indirect or consequential losses, such as data loss, profit loss, or business interruption.

5. Additional Terms

• This warranty is valid only for the original purchaser and is non-transferable.
• It does not affect your statutory consumer rights.
• We reserve the right to adjust or interpret this warranty clause as needed.

6. How to return the device back for refund or exchange? and who burden the shipping cost?

6.1. Quality Issue. In this situation, please report the problem to our customer within 30 working days and return package within 30 days. If your package encounter crash in shipping, please report to your local express office or post office and get the case receipt for us to ask for compensation. Please contact our customer service online for getting return shipping address, and we will undertaken half shipping cost if you are sending it back with post service. We will not undertaken any shipping cost if you return it back by express. If you are return for exchange, exchange item shipping cost we will pay for it.

6.2. Non-Quality Issue: In this situation, please contact our customer service and return package within 30 working days. We will not undertaken any shipping cost for shipping the item back to us, we will also deduct 10% handling fee and the shipping cost we paid to ship the order to you from the total payment amount. If you are return the item back for exchange, buyer need pay for exchange item's new shipping cost.

7. When i can get my refund or exchange items back?

1. If returning back for refund, you will receive the refund within 5 working days after we received the return goods and confirm everything is OK.
2. If you need exchange to other items and exchanged item price is higher than what you paid, you will need to pay for the price difference, and exchanged items will be ship out within 48 hours after we received your payment. If lower price, we will refund the price difference.

Returning for replacement
 
When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through post service.
 
Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help, if we can exchange for you, you need to pay the shipping cost to us as well as return to you.
 
Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: Please contact us online to confirm what's wrong with your item and what you want us to do for you.
 
Returning shipping options: After confirming your items is under our policy of returning, please contact us online to get returned address and shipping way.
 
How we will do after receiving your return?
Please keep in touch with us to make sure we get it. After confirming the item, we will arrange a replacement for you and we will inform you when everything is done.